IMPORTANT MESSAGE: We have had some customers receiving pop-ups online that are pretending to be from Twin Lakes. These pop-ups may ask you to fill out a survey to receive a reward or enter your personal information. Twin Lakes will never participate in these type of scams. These surveys are an example of Phishing. Phishing is a scam where identity thieves use fraudulent e-mails, phony web sites, surveys, pop-ups and even phone calls in an attempt to trick you into providing personal information.    

Some of our customers have received pop-ups asking them to call a number regarding issues with their Twin Lakes broadband service. These pop-ups also appear to be from Twin Lakes, when they are not. The phone number is a scam number. Twin Lakes will never send pop ups on your computer asking to call about your service. If there is an issue with your service that we need to discuss with you, you will be contacted by Twin Lakes directly with a phone call or letter. 

Please be aware of phishing and do not click on suspicious links, pop-ups, etc. 

Below show examples of these phishing attempts that some of our customers have received.



If you receive any of the above pop-ups, or if they appear to be similar, please exit immediately. It is important to run regular virus and malware scans on your computer regularly.  

How does phishing work? It is typically done through e-mail, ads, pop-ups or websites that look similar to sites that you already use. For example, you may receive an e-mail that looks like it is from your bank asking you to confirm your bank account number, when it is really not from your bank.


How to avoid phishing attacks: 

- Be careful anytime you receive a message from a website, e-mail or pop-up asking for your personal information. 

- Know that Twin Lakes will never send any message asking for your information.

- If you get this type of message, and it appears to be from Twin Lakes, know that we will never send unsolicited messages like this.

- If possible do not click any links or open attachments in the e-mails or pop-ups.

- Regularly run virus scans on your computer to make sure all malware and spam has been removed.

- Protect your computer with firewall, spam filters and anti-virus/spyware software.

- Check your online statements regularly. 


Remember that you may be targeted almost anywhere online and to always keep an eye out for those "phishy" schemes. 

Twin Lakes hopes this tech tip and information has been helpful. If you have any questions, always feel free to reach out to your local Twin Lakes business office.